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IT Service Delivery Specialist

Job Summary

The IT Service Delivery Specialist is responsible for providing timely, professional, and reliable technical support to inquiries originating from tickets, voicemails, emails, in person, and remote requests from all staff.

Location: Burnaby, Surrey

Job Type: Full Time

Responsibilities

  • Providing the best possible customer support whilst utilizing ITIL methodologies
  • Responsible for employee onboarding / deboarding lifecycle process including hardware, applications, licensing, acquisitions, and provisioning
  • Assisting in Hardware lifecycle management and deployments
  • Providing support and technical expertise for the following functional areas:
  • Hardware – Laptops/Desktops/Smartphones (HP, Apple, Samsung), Printers (HP, Sharp) MFPs and Plotters
  • Software and Applications (Windows 10, Exchange/Outlook Administration, Microsoft Office 365 Suite, SCCM, Active Directory, and various others)
  • Troubleshooting hardware and application issues in a timely manner using methods of phone, remote support and walk ups
  • Creating and assisting with documentation (diagrams, knowledge base, how-to guides)
  • Providing support for system upgrades/rollouts/projects
  • Updating and maintaining asset inventories within IT Ticketing System
  • Working closely with Allteck IT and Quanta IT teams to troubleshoot and resolve issues
  • On-call support responsibilities
  • Assist with IT equipment moves / Office moves
  • Demonstrating an appetite to perform, succeed and grow
  • Ability to gauge your audiences level of knowledge (Stakeholders, Office staff, field staff and vendors)

Skills & Abilities

  • Excellent written and oral communications skills
  • Well-developed customer service skills
  • Strong organizational and multitasking skills
  • Ability to work in a fast-paced environment
  • Positive, self-motivated, adaptable, quick learner
  • Excellent Hardware and Software troubleshooting skills
  • Windows 10 experience
  • iOS experience (iPhone / iPad)
  • Microsoft Exchange / Outlook Administration
  • Microsoft Office Suite / Office 365 (Teams)
  • Microsoft SCCM experience – would be considered an asset
  • Cisco Call Manager experience – would be considered an asset
  • Working knowledge of Active Directory
  • Working knowledge of ITIL Foundation
  • Working knowledge of ITSM/Ticketing systems use such as ManageEngine and ServiceNow
  • Holds Class 5 driver license / willingness to travel in/out of lower mainland
  • A determination to make a difference

Education, Training & Experience

Designation in Computer Science with minimum 1 – 2 years service desk experience or an equivalent of education and experience

  • CompTIA certification
  • Microsoft Certification
  • ITIL – would be considered an asset

Apply Now

Please follow the steps below to upload your resume.

If you’re interested in joining our organization but don’t see an immediate opening, don’t be shy to send us your resume and cover letter anyway. We’d love to hear from you.

Thanks and good luck on the job hunt!

Please note that all applications are kept confidential.

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